FAQ’s

1 – What are the contact details of CDC Share Registrar Services Limited (CDCSRSL)?

Security holders of CDCSRSL Client companies may visit our counters along with their original CNIC or send any inquiry activity request to CDCSRSL through post at any of the following locations:

The In charge,
CDC Share Registrar Services Limited,
Central Depository Company of Pakistan Limited,

CDC House, 99-B, Block ‘B’, S.M.C.H.S,
Main Shahra-e- Faisal,
Karachi-74400.

CDC Share Registrar Services Limited
Lahore Branch,

Mezzanine Floor, South Tower,
LSE Plaza, 19-Khayaban-e-Aiwan-e-Iqbal,
Lahore.
Tel: (042) – 36362061-66.

CDC Share Registrar Services Limited
Islamabad Branch,

Room # 410, 4th floor,
ISE Towers, 55-B, Jinnah Avenue, Blue Area,
Islamabad.
Tel: (0092-51) -2895456-59. Fax: (0092-51) – 2895454.
Customer Support Services: (Toll Free) 0800-23275 (CDCPL). Fax: (92-21) 34326053. Email: info@cdcsrsl.com

Karachi Office:
Monday to Thursday: 9:00 am to 7:00 pm
Friday: 9:00 am to 12:30 pm & 2:30 pm to 7:00 pm
Saturday: 9:00 am to 1:00 pm

Lahore & Islamabad Office:
Monday to Thursday: 9:00 am to 5:00 pm
Friday: 9:00 am to 12:30 pm & 2:30 pm to 5:00 pm

2 – Why and how do I get my signature verified on transfer deed?

Security holder gets transfer deed verified to make physical shares saleable or converted into book entry form. For the purpose, Security holder may send transfer deed to CDC Share Registrar Services Limited duly filled, signed by him / her as transferor and witnessed (Male Witness) through mail or on counters along with legible photocopy of his / her valid CNIC. Blank transfer deed form can be downloaded from following link: https://www.cdcsrsl.com/download/

3 – If Transfer Deed is lost / misplaced, what formalities do I need to follow?

In case of loss / misplacement of verified transfer deed, immediately inform CDC Share Registrar Services Limited in writing. Depending upon case, duplicate transfer deed will be verified upon completion of formalities such as indemnity bond, copies of CNIC of applicant, guarantor and witnessing persons etc.

4 – How do I get physical shares transferred in my name?

Send following documents to the CDC Share Registrar Services Limited.

  • Original Share certificate(s).
  • Relevant verified transfer deed(s) duly filled and signed by transferee and witnessing person (Male Witness).
  • Transfer duty in form of share transfer stamps @ 1.5 % of the face value of shares.
  • Legible photocopies of valid CNICs of transferee, transferor and witnessing persons.

5 – How do I get my physical shares converted into electronic shares?

Security holder(s) who intends to convert physical shares into electronic book entry form, must have an account in Central Depository System (CDS) with any CDC Participant or CDC Investor Account Services (IAS). On behalf of Security holder, CDC Participant or IAS will initiate deposit request in CDS and send physical share certificate, relevant verified transfer deed, Securities Deposit Form, valid CNIC copy of shareholder and transfer duty in form of share transfer stamps @ 0.15 % of the face value of shares to CDC Share Registrar Services Limited. CDC Share Registrar approves this share deposit request within 10 days of the receipt of physical documents from CDC Participant /IAS.

6 – How do I get my electronic securities converted into physical securities?

CDC Participant / IAS initiates request for withdrawal of Securities from CDS on behalf of Security holder. CDC Participant or IAS sends Security Withdrawal Form (SWF) and CDS Withdrawal Request printout (obtained after initiating withdrawal request in CDS), valid CNIC copies of Account Holder, Joint Holder’s and Nominee (if any) to Share Registrar. SWF is also filled and signed by the withdrawing Security holder. Transfer duty is required to be affixed on the reverse of SWF in form of share transfer stamps @ 1.5 % of the face value of shares. Withdrawal request lodged for conversion of shares from book entry form to physical form is approved by CDC Share Registrar in CDS within 5 days and physical share certificates are prepared and delivered / dispatched to Security holder within 15 days.

7 – If my share certificates are lost or misplaced, how do I get duplicates of the same?

In case of loss / misplacement of share certificate(s), immediately inform CDC Share Registrar through letter to avoid any misuse of lost / misplaced share certificate. CDC Share Registrar will communicate the Security holder in writing. Necessary formalities which are required to be fulfilled by Security holder (such as submission of indemnity bond, publication of newspaper announcement, submission of copies of CNICs of applicant guarantor witnessing persons who signed on said indemnity bond). Subject to the completion of formalities, duplicate share certificate(s) will be prepared and issued to Security holder within 30 days. Format of loss reporting letter can be downloaded from following link: https://www.cdcsrsl.com/download/

8 – How do I get my contact details changed / updated?

In case of change/update in personal registration details (such as Address, Bank details, contact details, etc.) of physical Security holder(s). Security holder will send letter to CDC Share Registrar Services Limited duly signed along with photocopy of valid CNIC. Format of Shareholder Information Form can be downloaded from following link: https://www.cdcsrsl.com/download/

If Security holder is CDS account holder, He/She will write to CDC Participant / IAS with whom he / she maintains CDS account.

9 – How do I get my cash dividend or bonus share certificates?

Cash dividend will be directly credited to the respective bank account of shareholders (physical or CDS account holders). Shareholders need to provide International Bank Account Number (IBAN) through their participant/broker (In case of electronic securities) or in Member’s Register maintained by Share Registrar (In case of Physical Securities).

Physical bonus share certificates are sent to Security holders on their registered address through post. In case of electronic securities, the bonus shares of CDS account holders are directly credited into respective CDS account maintained with CDC participant or IAS.

10 – What is the course of action if cash dividend or bonus share certificates are not received?

In case of non-receipt or loss / misplacement of dividend warrant or bonus share certificates, Security holder may get duplicates by sending written and signed request to CDC Share Registrar. CDC Share Registrar will conduct necessary inquiries and after completion of formalities (such as submission of indemnity bond, publication of newspaper announcement, submission of copies of CNICs of applicant guarantor witnessing persons who signed on indemnity bond, etc.) duplicate bonus shares and dividend warrant/ will be prepared and issued to the Security holder.

11 – How does a legal heir get shares of a deceased security holder transmitted?

In the event of death of Security holder, his / her legal heir(s) or representative must immediately inform CDC Share Registrar and provide Notarized photocopy of CNIC and Notarized death certificate of deceased Security holder. CDC Share Registrar will inform to legal heir(s) / representative the status of shareholding and formalities to be completed for transmission of securities in the name of legal heir(s) which includes as follows:

  • Succession Certificate (Duly Attested by court of law).
  • Original share certificates, unpaid dividend warrants (if any).
  • Notarized photocopies of CNIC of all legal heir(s) and deceased shareholder.
  • Transmission Deed duly filled and signed by legal heir(s) along with Notarized copy of CNICs of the persons witnessing the deed.

Subject to the completion of documentation formalities, shares certificates and dividends (if any) of deceased Security holder will be transmitted in the name of legal heir(s).

Format of letter intimating the death of Security holder can be downloaded from following link: https://www.cdcsrsl.com/download/

FAQ’s

1 – What are the contact details of CDC Share Registrar Services Limited (CDCSRSL)?

Security holders of CDCSRSL Client companies may visit our counters along with their original CNIC or send any inquiry activity request to CDCSRSL through post at any of the following locations:

The In charge,
CDC Share Registrar Services Limited,
Central Depository Company of Pakistan Limited,

CDC House, 99-B, Block ‘B’, S.M.C.H.S,
Main Shahra-e- Faisal,
Karachi-74400.

CDC Share Registrar Services Limited
Lahore Branch,

Mezzanine Floor, South Tower,
LSE Plaza, 19-Khayaban-e-Aiwan-e-Iqbal,
Lahore.
Tel: (042) – 36362061-66.

CDC Share Registrar Services Limited
Islamabad Branch,

Room # 410, 4th floor,
ISE Towers, 55-B, Jinnah Avenue, Blue Area,
Islamabad.
Tel: (0092-51) -2895456-59. Fax: (0092-51) – 2895454.
Customer Support Services: (Toll Free) 0800-23275 (CDCPL). Fax: (92-21) 34326053. Email: info@cdcsrsl.com

Karachi Office:
Monday to Thursday: 9:00 am to 7:00 pm
Friday: 9:00 am to 12:30 pm & 2:30 pm to 7:00 pm
Saturday: 9:00 am to 1:00 pm

Lahore & Islamabad Office:
Monday to Thursday: 9:00 am to 5:00 pm
Friday: 9:00 am to 12:30 pm & 2:30 pm to 5:00 pm

2 – Why and how do I get my signature verified on transfer deed?

Security holder gets transfer deed verified to make physical shares saleable or converted into book entry form. For the purpose, Security holder may send transfer deed to CDC Share Registrar Services Limited duly filled, signed by him / her as transferor and witnessed (Male Witness) through mail or on counters along with legible photocopy of his / her valid CNIC. Blank transfer deed form can be downloaded from following link: https://www.cdcsrsl.com/download/

3 – If Transfer Deed is lost / misplaced, what formalities do I need to follow?

In case of loss / misplacement of verified transfer deed, immediately inform CDC Share Registrar Services Limited in writing. Depending upon case, duplicate transfer deed will be verified upon completion of formalities such as indemnity bond, copies of CNIC of applicant, guarantor and witnessing persons etc.

4 – How do I get physical shares transferred in my name?

Send following documents to the CDC Share Registrar Services Limited.

  • Original Share certificate(s).
  • Relevant verified transfer deed(s) duly filled and signed by transferee and witnessing person (Male Witness).
  • Transfer duty in form of share transfer stamps @ 1.5 % of the face value of shares.
  • Legible photocopies of valid CNICs of transferee, transferor and witnessing persons.

5 – How do I get my physical shares converted into electronic shares?

Security holder(s) who intends to convert physical shares into electronic book entry form, must have an account in Central Depository System (CDS) with any CDC Participant or CDC Investor Account Services (IAS). On behalf of Security holder, CDC Participant or IAS will initiate deposit request in CDS and send physical share certificate, relevant verified transfer deed, Securities Deposit Form, valid CNIC copy of shareholder and transfer duty in form of share transfer stamps @ 0.15 % of the face value of shares to CDC Share Registrar Services Limited. CDC Share Registrar approves this share deposit request within 10 days of the receipt of physical documents from CDC Participant /IAS.

6 – How do I get my electronic securities converted into physical securities?

CDC Participant / IAS initiates request for withdrawal of Securities from CDS on behalf of Security holder. CDC Participant or IAS sends Security Withdrawal Form (SWF) and CDS Withdrawal Request printout (obtained after initiating withdrawal request in CDS), valid CNIC copies of Account Holder, Joint Holder’s and Nominee (if any) to Share Registrar. SWF is also filled and signed by the withdrawing Security holder. Transfer duty is required to be affixed on the reverse of SWF in form of share transfer stamps @ 1.5 % of the face value of shares. Withdrawal request lodged for conversion of shares from book entry form to physical form is approved by CDC Share Registrar in CDS within 5 days and physical share certificates are prepared and delivered / dispatched to Security holder within 15 days.

7 – If my share certificates are lost or misplaced, how do I get duplicates of the same?

In case of loss / misplacement of share certificate(s), immediately inform CDC Share Registrar through letter to avoid any misuse of lost / misplaced share certificate. CDC Share Registrar will communicate the Security holder in writing. Necessary formalities which are required to be fulfilled by Security holder (such as submission of indemnity bond, publication of newspaper announcement, submission of copies of CNICs of applicant guarantor witnessing persons who signed on said indemnity bond). Subject to the completion of formalities, duplicate share certificate(s) will be prepared and issued to Security holder within 30 days. Format of loss reporting letter can be downloaded from following link: https://www.cdcsrsl.com/download/

8 – How do I get my contact details changed / updated?

In case of change/update in personal registration details (such as Address, Bank details, contact details, etc.) of physical Security holder(s). Security holder will send letter to CDC Share Registrar Services Limited duly signed along with photocopy of valid CNIC. Format of Shareholder Information Form can be downloaded from following link: https://www.cdcsrsl.com/download/

If Security holder is CDS account holder, He/She will write to CDC Participant / IAS with whom he / she maintains CDS account.

9 – How do I get my cash dividend or bonus share certificates?

Cash dividend will be directly credited to the respective bank account of shareholders (physical or CDS account holders). Shareholders need to provide International Bank Account Number (IBAN) through their participant/broker (In case of electronic securities) or in Member’s Register maintained by Share Registrar (In case of Physical Securities).

Physical bonus share certificates are sent to Security holders on their registered address through post. In case of electronic securities, the bonus shares of CDS account holders are directly credited into respective CDS account maintained with CDC participant or IAS.

10 – What is the course of action if cash dividend or bonus share certificates are not received?

In case of non-receipt or loss / misplacement of dividend warrant or bonus share certificates, Security holder may get duplicates by sending written and signed request to CDC Share Registrar. CDC Share Registrar will conduct necessary inquiries and after completion of formalities (such as submission of indemnity bond, publication of newspaper announcement, submission of copies of CNICs of applicant guarantor witnessing persons who signed on indemnity bond, etc.) duplicate bonus shares and dividend warrant/ will be prepared and issued to the Security holder.

11 – How does a legal heir get shares of a deceased security holder transmitted?

In the event of death of Security holder, his / her legal heir(s) or representative must immediately inform CDC Share Registrar and provide Notarized photocopy of CNIC and Notarized death certificate of deceased Security holder. CDC Share Registrar will inform to legal heir(s) / representative the status of shareholding and formalities to be completed for transmission of securities in the name of legal heir(s) which includes as follows:

  • Succession Certificate (Duly Attested by court of law).
  • Original share certificates, unpaid dividend warrants (if any).
  • Notarized photocopies of CNIC of all legal heir(s) and deceased shareholder.
  • Transmission Deed duly filled and signed by legal heir(s) along with Notarized copy of CNICs of the persons witnessing the deed.

Subject to the completion of documentation formalities, shares certificates and dividends (if any) of deceased Security holder will be transmitted in the name of legal heir(s).

Format of letter intimating the death of Security holder can be downloaded from following link: https://www.cdcsrsl.com/download/